All Sales Are Final
Due to the nature of our research products, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been placed and processed.
For safety, contamination, and regulatory reasons, opened or delivered products cannot be returned under any circumstances.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of confirmed delivery.
Failure to notify us within this timeframe may result in denial of replacement.
Signature Requirement
For security and fraud prevention, orders totaling $300 or more will require a signature upon delivery.
By placing an order over $300, you agree to accept and sign for the package at the delivery address provided.
If a signature-required package is refused or delivery cannot be completed, additional shipping or rescheduling fees may apply.
Once a package is signed for at the delivery address, the order is considered successfully delivered and fulfilled.
Shipping Address Responsibility
Customers are responsible for providing an accurate and complete shipping address at checkout.
Nex Gem Peptides is not responsible for orders that are:
- Delivered to an incorrect address provided by the customer
- Returned due to an incomplete or incorrect address
- Lost after confirmed delivery by the carrier
If a package is returned to us, reshipping fees may apply.
Delivery Confirmation
Once a package is marked “Delivered” by the shipping carrier, the order is considered successfully delivered and fulfilled.
Nex Gem Peptides is not responsible for lost or stolen packages after delivery confirmation.
Customers are encouraged to contact the shipping carrier directly for any delivery disputes.
Order Changes & Cancellations
Orders begin processing immediately after purchase.
Orders cannot be modified or canceled once placed.
Chargebacks & Payment Disputes
Please review your order carefully before completing checkout.
Initiating a chargeback or payment dispute without first contacting us is considered a violation of this policy.
Customers who file fraudulent or abusive chargebacks may:
- Be permanently banned from future purchases
- Have their information reported to payment processors and fraud prevention systems
We are committed to resolving legitimate issues quickly and encourage customers to contact us directly first.
Contact Information
If you experience an issue with your order, please contact us within 24 hours of delivery:
